Email Etiquette

Retail Price: $395

1 Day

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In this course, students will learn about e-mail policies and learn how to write professional e-mail memos that convey appropriate messages. This course may earn a Credly Badge.  

Learning Objectives

- Describe the various aspects of e-mail, use e-mail programs, decide when to write e-mail and when to avoid writing e-mail, and improve their e-mail writing skills.
  • Follow company policies regarding e-mail, follow copyright laws, avoid viruses, and discuss e-mail liability.
  • Use the various features of e-mail programs and secure their e-mail by using encryption, digital signatures, and passwords.
  • Use headers effectively in an e-mail message and structure the body of an e-mail message.
  • Write e-mail with recipients in mind and manage their e-mail volume.
  • Use proper netiquette styles and use emoticons and electronic abbreviations.
  • Communicate online, use language and punctuation, and develop efficient writing habits.

Course Details

Course Outline

1 - E-mail basics
  • E-mail characteristics
  • Writing online versus on paper
  • Understanding the advantages and disadvantages of e-mail
  • Understanding the cultural significance of e-mail
  • E-mail programs
  • Using an e-mail program to send e-mail
  • When to use e-mail
  • Communicating by e-mail
  • Understanding when to avoid using e-mail
  • Writing an e-mail message
  • Using the MAIL acronym
2 - E-mail policies
  • Company policies
  • Avoiding improper e-mail messages
  • Ensuring employee compliance to e-mail policies
  • Copyright laws, viruses, and liability
  • Avoiding copyright infringement
  • Avoiding viruses
  • Identifying e-mail liability
3 - E-mail features and security
  • Features of an e-mail program
  • Using attachments
  • Using priority labels and signature files
  • Features of an e-mail program
  • Using attachments
  • Using priority labels and signature files
  • Discussing e-mail program options
  • Securing e-mail
  • Using encryption and digital signatures
  • Using passwords
4 - E-mail messages
  • Message headers
  • Using headers
  • E-mail message body
  • Including proper greeting
  • Structuring an e-mail message
  • Closing an e-mail message
5 - E-mail effectiveness
  • E-mail recipients
  • Considering the factors that determine e-mail writing
  • Anticipating recipient reaction
  • Message management
  • Managing your e-mail effectively
6 - Netiquette guidelines
  • Netiquette style
  • Using proper tone
  • Following formatting guidelines
  • Emoticons and abbreviations
  • Using emoticons and electronic abbreviations
7 - Composing online correspondence
  • Online communication
  • Achieving the objective of the message
  • Language and punctuation
  • Improving online writing style
  • Using punctuation correctly
  • Efficient writing habits
  • Constructing sentences
  • Constructing paragraphs
  • Editing e-mail messages

Actual course outline may vary depending on offering center. Contact your sales representative for more information.