Retail Price: $1,895
2 Days
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Learning Objectives
By completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Value Service Chain that incorporate the core of ITIL® version 4.Course Details
Course Outline
1 - ITIL 4 Overview
- Introduction to ITIL
- Key Concepts of ITIL
2 - The ITIL Framework
- The Four Dimensions of Service Management
- The ITIL Service Value System
3 - The ITIL Guiding Principles
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
4 - The ITIL Service Value System
- Governance
- The Service Value Chain
- Continual Improvement
5 - Key ITIL Practices
- Continual Improvement
- Service Level Management
- Change Control
- Incident Management
- Service Request Management
- Service Desk
- Problem Management
6 - Other ITIL Practices
- General Management Practices
- Service Management Practices
- Technical Management Practices
Actual course outline may vary depending on offering center. Contact your sales representative for more information.